Contact us
Every message is read by Addela personally. No automated replies, no waiting lists — just a direct conversation about your piece, your fit, or your occasion.
Have a question about a piece, sizing, your order or the made-to-order process?
Whether you need help choosing the right fit, have a question about a garment, or simply want to get in touch, we'd love to hear from you.
Contact us for:
For all other enquiries, please get in touch and we'll be happy to help.
Whether you have a question about your order, need help with a product, or just want to get in touch, we're here to help. The best way to reach us is by email:
addelamckenzie@addelamckenzie.com
We aim to respond to all enquiries within 24–48 hours (Monday to Friday).
If you're contacting us about an order, please include:
This helps us assist you as quickly as possible.
Before reaching out, you may find your answer here:
Monday – Friday: 9:00am – 5:00pm
Weekends & Bank Holidays: Closed
We aim to make your experience as smooth as possible and will always do our best to resolve any issues quickly and fairly. Thank you for choosing us.
Begin with a conversation
Every piece made by Addela McKenzie begins the same way: a conversation about fit, about occasion, about what you need a garment to do. Send a message and Addela will respond personally within 48 hours.